At Winner Club Casino our goal is to make your gaming experience enjoyable and exciting, but we support the principle of responsible gambling and believe that this form of entertainment should be practised with moderation and awareness.
We recognise the existence of gambling addiction, a disorder linked to a strong dependence on gambling, difficulty in limiting the money or time spent playing, and which can cause harmful repercussions not only for the player but also for their loved ones.
That is why we provide tools that limit, reduce or stop our members' gambling activities at their request. Indeed, each player has the option to:
- Choose to suspend gambling for a specified period.
- Set a limit on the amount of money that can be deposited on a monthly, weekly or daily basis.
A request to reduce a deposit limit or to freeze an account will be processed as soon as it is received. However, to increase a deposit limit a 7-day period is required. It is important to note that our staff have no control over these limits, which means they can only be modified or removed by the player.
If in doubt, consider asking yourself these questions:
- Have I tried to cut down or stop gambling and failed?
- Am I betting more and more money to reach the same level of excitement?
- Am I hiding from my close ones the fact that I gamble, or how much time and money I spend on it?
- Has gambling ever compromised or broken a relationship with someone close to you?
If you answered Yes to most of these questions, it may be time to consider using our tools to set limits or to seek help, which is not a sign of weakness but rather a sign of strength and wisdom.
Our team is also at your disposal if you would like to talk to us about any gambling-related issues. We will listen without judgment and will do our best to provide all possible solutions and assistance. Please feel free to contact us via live chat or by email at [email protected].
