1. Introduction
1.1 Winner Club Casino reserves the right to modify the terms and conditions at any time without prior notice. These become effective upon their publication on this page with no retroactive effect with respect to bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play on Winner Club Casino implies that any user of the platform accepts these terms.
2. Account
2.1 Opening an account is required in order to play for real money on Winner Club Casino.
2.2 The minimum required age to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form cannot create an account or play on Winner Club Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, or payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered “multi-accounting,” which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If multiple players wish to play at our casino from a common computer network (dormitories, fraternities, etc.) or from the same household, we strongly advise them to contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a “username,” a “password,” “Last Name,” “First Name,” “email,” “phone number,” “residential address,” “gender,” “date of birth” and the “currency.” The name registered on the player’s account must correspond to the player’s legal name and identity.
2.7 It is the player’s responsibility to ensure that they are the only person able to access their account by keeping their login information secure. We recommend our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those with political, racist, pornographic, insulting, violent content, or those that promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account with no recorded activity for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account maintenance fee of INR 500 per month on any inactive account with a positive balance. In such a case, the said fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to retrieve remaining funds from their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid form of identification (passport, driving licence or Aadhaar card).
- Proof of address dated within the last 3 months in PDF format showing the client’s full name and address. Accepted proofs of address include bank statements, payslips, water, gas, electricity bills as well as landline/internet phone bills.
- Any official document issued by the user’s bank showing the account number and IFSC code.
If you fail to provide any of these supporting documents, you must inform customer support.
3.3 All Winner Club Casino accounts may be subject to a general or specific verification concerning the player’s age, identity, payment methods and compliance with our Terms of Use. If the player fails to meet the required deadlines to verify their account, Winner Club Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the specified timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Winner Club Casino account. The player agrees to inform customer support of any change in circumstances, in order to keep their account up to date and verified by providing supporting documents.
3.7 The player must ensure they submit a complete file containing authentic, legible and good quality documents so that processing times can be met.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, the timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Winner Club Casino to use Electronic Service Providers (ESPs) and/or third party payment providers for the processing of various financial transactions, and therefore agrees to be bound directly by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their banking institution (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the full name of the Winner Club Casino account holder.
4.5 The list of available payment methods may vary according to the company’s discretion and/or the player’s geographical area.
4.6 By choosing to wager real money on games of chance, the user accepts the possible risk of loss.
4.7 Stakes and deposits made on the site may be refunded under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the specific promotion’s terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in accordance with the standards imposed on us as part of anti-money laundering measures.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow proper payment processing, we reserve the right to choose the method of disbursing the withdrawal.
5.5 In certain cases, usually to prevent money laundering, we reserve the right to pay the withdrawal by a disbursement method of our choice even if it is not the one initially requested. Withdrawal requests to non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In such cases, all processing fees are borne by the player.
5.6 The maximum withdrawal amount per player is 2500 INR per 7-day period, until full settlement and unless otherwise specified in the Promotional Terms and Conditions, or excepted at our discretion in cases of players with privileged status for example.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (in the case of winnings generated by a free sign-up bonus for example), any balance exceeding the maximum authorised amount will be cancelled and removed from the account.
5.9 Any withdrawal request will void active bonuses in progress, including unactivated free spins (see Bonus Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any bonus amount or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and where no further verification is necessary.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel funds in whole or in part in the event of non-compliance with these Terms and Conditions. The player will then be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player’s responsibility to check the taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for using bonuses, please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 09:00 to 22:00) or by email.
7.2 The user agrees to use proper and respectful language in their interactions with the Winner Club Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Terrorism Financing
8.1 We are subject to anti-money laundering and counter-terrorist financing laws in India and must, in this regard, carry out appropriate due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and accepts that we will use the information provided for our due diligence obligations, to conduct public searches and checks in order to verify the accuracy of the data supplied.
8.3 While we carry out our due diligence measures, the player may be permitted to continue to use their account. However, they will not be allowed to make withdrawals from that account until our verification procedures are complete.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the required information from the player or are unable to verify their identity, no activity may be undertaken from the account and the account will be blocked and/or closed. In such case, we will return any deposited funds present in the account at the time of the blocking and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player’s funds to comply with our legal obligations.
8.5 The user agrees to cooperate and provide any additional information and/or supporting documentation necessary to fulfil our obligations. Any communication to provide information/documentation should not be considered a final communication in this regard.
8.6 If we become aware of or suspect that the information provided by the player is materially false, we shall cancel the registration and take such other measures as we may be required to take under law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may choose, at their discretion, a deposit limit by setting the amount and the desired period. Once registered and when that limit is reached, the player will not be able to deposit until their limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to restrict their ability to access their gaming area for a specified period using the “Account Freeze” option from their Cashier. Following this restriction, active funds will then be frozen and no transactions may be carried out on their account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player account limit section.
9.4 Any request for an account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.winnerclubwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over Cashier options, which means they can only be modified or removed by the player. Any increase or removal of a limit will take effect within exactly 24 hours.
10. Data Protection
10.1 We hereby guarantee that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of the data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players’ personal data in accordance with this website’s Privacy Policy.
Collection of personal data
Winner Club Casino guarantees that our players’ personal data is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This allows us to provide our players with a safe and user-friendly browsing experience. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review purposes when compliant with our legally binding duties or obligations. Winner Club Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is retained securely in accordance with legal requirements for data security and retention. Under applicable Indian laws and regulations, Winner Club Casino is required to maintain a secure online record of all registered players. In addition, Winner Club Casino is required to retain all personal data submitted at registration and all data generated during the operation of a player account for at least five years from the last transaction of the player or the closure of the account. Winner Club Casino will retain such information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Winner Club Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly called “Cookies”. The use of a cookie is in no way linked to the player’s personal information, but is intended to provide an increasingly optimised and personalised gaming experience. Please note that the website www.winnerclubwithdrawal.shop cannot function properly if cookies are disabled.
Communication
Winner Club Casino may communicate informational and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the “Unsubscribe” button at the bottom of the e-mail or by replying with the word “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our Customer Support at [email protected] and according to the instructions on the Website to notify us of any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 If a bet is not registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any amount staked cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and forwarded to management if necessary. All complaints deemed reasonable will be dealt with within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site’s operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters, such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of means of transport, infrastructure, fuel, energy, labour or materials; failure of infrastructure providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of the courts of India.
12.3 The regulation of games and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of any breach or violation of the applicable law. Otherwise, we reserve the right to refuse your account application or to disable your account. In addition, players declare that they are not residents of the United States and its territories or of other excluded jurisdictions. Winner Club Casino also prohibits persons located in or resident in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 business hours, where possible.
13.2 Winner Club Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure for any reason, if we identify cheating, irregular play, collusion, fraud/criminal activity, or a breach of the terms of these Terms and Conditions, we reserve the right to withhold any funds remaining in the balance. If it is not possible to pay the entire balance at once due to payment limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any active real balance in your account at the time of its closure will be credited to a payment method registered on your account and of our choice, unless we withhold such amounts for the reasons stated above.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Winner Club Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading registration or player profile information;
d. If you are not of legal age in the province/state/country and/or the jurisdiction where you reside;
e. If you have permitted or allowed (intentionally or unintentionally) someone else to access or play on your account;
f. If you have not played individually for your sole personal entertainment (that is, you have played professionally, with the intent to exploit our bonuses, or in concert with one or more other players as part of a club, group, etc.);
g. If you have requested a chargeback for any deposits made with your credit card or any other payment method available associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated "bots") designed specifically to defeat Winner Club Casino, increase your chances of winning or that you have adopted irregular betting and/or staking patterns. Thus, any use of automated programs or devices as well as any manipulation of play such as the use of the Martingale system, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not permitted;
j. If you have used the site, or your account, with malicious intent.
k. If you exploit an anomaly to your advantage relating to, but not limited to, the system, balances, bonuses, free spins… Related winnings may also be frozen and/or confiscated in part or in full.
l. If we learn that you have played at another online casino in any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All sums deposited by players are held in the player account. Player funds are kept in bank accounts separate from operational accounts.
14.3 After lodging a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the problem and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until an accurate and satisfactory conclusion can be reached.
14.8 If a refund is agreed, the refunded amount will accurately reflect what is due to the player and will be proportionate to the player's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity has been established to our satisfaction.
14.10 Where possible, refunds will be made via the same method used for the deposits. In the event that the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the matter still cannot be resolved, the player should refer to our complaint procedure policy. (see 11. Complaints)
14.15 Where possible, the time period between a refund request and its resolution, whether approving or denying the refund, will not exceed 72 hours from receipt of the request.
